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Store Policy
Store Policy
TERMS AND CONDITIONS
Mynex Systems, Inc. (d.b.a. USA Industrial Supply)
Payment
We accept credit card or debit payment via Mastercard, Visa, American Express or Discover. Credit card payments will be processed the day an order is marked as "in process" and the buyer will be notified by email. This also applies to items that have a lead-time or may be on back-order to ensure quoted pricing and your place in the queue. We also accept payment by certified business check, or money order. All checks and money orders will require at least a one week waiting period after the check is received before the item is shipped. This is to ensure that the funds are available and the check clears. If you choose to pay by check, please set up an account and place the desired item(s) in your cart. Then contact us to help you finish processing the order.
Purchase Orders
Customers are welcome to send us purchase orders, however, please keep in mind that we are not opening lines of credit or offering Net Terms at this time. Certain exceptions apply. Therefore, such orders must be paid for up-front (cash in advance) before or at the time of shipment.
Sales Tax
Sales Tax is based on shipping address and will be calculated when shipping to the following states: IL (7.75%). Other states may vary depending upon the vendor and will be realized at checkout.
Warranties
Warranties are subject to the terms set forth by the manufacturer. If you have a warranty issue with an item please contact us.
Returns and Exchanges
Returns may be subject to a 15% restocking fee, particularly for non-defective items and change of mind / buyer's remorse purchases.
A Return Merchandise Authorization (RMA) must be requested within 14 days of receiving your order prior to returning or exchanging any item. You can obtain an RMA by sending an email to cservice@usaindustrialsupply.com or calling us at (630) 428-2100. Once you receive the RMA paperwork you may send the product back at your expense. We will not accept C.O.D. returns.
SHIPPING COSTS ARE NON-REFUNDABLE, NO EXCEPTIONS.
Vendor-specific Return Policies
The vendor return policies below superscede ours for items made and/or shipped by them.
Flowtron will not accept returned bulbs, no matter the condition.
All Flowtron products are warranted against manufacturing defects as described in the printed warranty statement accompanying each product. Defective claims within the warranty period require a RGA. A Return Authorization Number can be obtained from Flowtron processing at 800-343-3280 x 274. All defective returns are to arrive prepaid and include a letter stating the problem/reason for the returns. The RGA number must appear on the carton. All returns which do not adhere to the policy will be refused at our warehouse.
Electrical powered products such as Flowtron's Mosquito Units and Leaf Eaters are not to be field destroyed under any circumstance. These products must be returned in accordance with the instructions provided by Flowtron's Customer Service Department. Replacement bulbs are only warranted for breakage providing the bulb is still in its original blister package. No returns or destroyed in field claims will be accepted.
About Restocking Fees
Under certain conditions, some companies will accept a return on a product, but only refund a portion of the price paid for it. A percentage of the price, usually between 15% and 25%, will be forfeited to what is commonly called a restocking fee. These fees normally apply to items returned on buyer's remorse, not exchanged due to damage or defects. Restocking fees are imposed by all our manufacturers and there are legitimate reasons why you should expect to pay such a fee, which we'll outline below.
Why do many companies charge restocking fees?
The reason is simple: to keep costs (and thus prices) down when dealing with the return of items that are not defective. There are a lot of costs associated with processing an order. If you buy something and then return it, the company has to deal with more costs to handle the return.
In many cases, the company is stuck with a product that cannot be sold as new anymore.
Would you want to buy a product that is supposed to be new and instead receive a box that has been opened and a product used by another customer? Most likely not, and if you do buy something online, you would expect it to be brand new, first quality, and factory sealed by the manufacturer.
What if a customer orders a mirror and then decides to return it because they realize it wasn't the one they wanted, or it is bigger than they imagined, or they don't like its color, or for any of a thousand other reasons? The mirror arrives back at the manufacturer with fingerprints on it, with packaging that has been ripped open and haphazardly reassembled. The manufacturer now has to return it to saleable condition. The question is who should pay for all this cost?
All returns must be thoroughly inspected when received back at the warehouse to ensure they are in 100% resalable condition.
New packaging materials usually need to be utilized because it is typically only designed to be used two times (initial use and possible return shipment). Time and materials involved with inspecting, repackaging and restocking are significant.
What about shipping costs associated with returns on buyer's remorse?
Most companies these days offer free shipping and customers expect the same. But is shipping really ever free? The simple answer is no. If you purchase an item and keep it, the actual shipping costs come out of dealer's profit margin. If the item is returned, there is no profit and the customer is responsible to pay the actual shipping charges in both directions. After all, UPS and FedEx do not offer their services for free.
The bottom line is restocking fees are a statement by companies that they feel the person who decides to return a non-defective item should pay for the associated costs.
This is perfectly fair, as long as restocking fees are only charged in cases where an item is returned due to a bad buying decision. The customer should be held accountable for their mistakes. If you do find a company that has no restocking fees, you pay for frivolous returns that company handles, indirectly, through higher prices and/or poor customer service.
Refunds
Transactions are automatically settled each day and funded within 2-3 days. A confirmation email of the refund will be sent advising you that the credit has been processed. Please allow 2-3 business days to see the credit on your account.
Shipping (Non-Freight)
We only ship to the continental U.S., Hawaii, and Alaska. For those outside of the U.S. or have an APO address, please provide a port forwarder in the U.S. to ship to. If you need more accurate shipping quotes, please contact us.
Shipping Methods: UPS (Ground) is the default carrier. However, depending on the product, you may have other shipping choices including LTL freight and USPS.
Processing Time: The normal turn-around time for an order can take up to two (2) business days unless stated otherwise on our website, the product page itself, and/or the order receipt that is emailed to you upon purchase. Lead-times or back order dates on the product page denote the time it may take before an item will be available for shipping. Weekends and major holidays do not count as we are closed. Next-Day or 2nd-Day shipping does not necessarily guarantee you will receive your shipment the next day or within two days, however, we do our best to accommodate all shipping requests. If there is an urgency please be sure to contact us immediately.
We will make every effort to contact you in the event your item is backordered or for any other unforeseen delay in shipping your order.
Insurance: As a courtesy to our customers, all packages are automatically insured through the carrier for the value that was paid for the item.
Using Your Own UPS or FedEx Account? If you would like us to ship your item on your UPS or FedEx account, please contact us with your shipper number and/or specify it in the "Additional Notes" section during checkout.
Shipping Damage Claims for Non-Freight Orders: If after you open your item you discover that there has been shipping damage, please notify us promptly. In most cases the following may occur:
- Digital photos may be needed of the damage in order to submit the damage claim to the carrier – please email these to cservice@usaindustrialsupply.com
- Please retain the original box that the item came in.
- UPS or FedEx may schedule a time to come and inspect the item in order to verify the claim
- UPS or FedEx may come and pick the item up and ship it back to USA Industrial Supply.
- Upon receipt of the item from UPS or FedEx, verification that the item was indeed the original item sent out, and verification that UPS or FedEx is processing the claim, we will refund your purchase price.
- Shipping costs are NEVER refundable.
Freight Shipping
Our website does not currently have the ability to accurately calculate LTL freight at checkout. It will instead provide a default value based on weight. As a result, this value may be lower than what the actual shipping costs are due to variables like product size, weight, quantity, ship-to location (commercial, residential, rural), and extra services like liftgate. This is commonly referred to as Prepay + Add billing.
For these reasons, you are encouraged to contact us for a freight quote prior to placing an order. A sales representative may contact you if any adjustments to reflect the actual freight charge are necessary.
Things that can affect LTL freight quotes are:
- Delivery to a commerical or residential address. Rural area may cost more.
- Shipping weight, class, size, and travel distance from the warehouse.
- Liftgate service needed when a forklift or dock is not available for delivery.
- Chosen carrier (i.e. R+L Trucking, XPO, ABF, Dayton Freight, etc.).
If you have a carrier that you prefer, please contact us to make arrangements. Freight terminal pick-ups are prohibited – delivery must go to the shipping address on your order.
Please note that when a freight order is placed, there is some lead-time before it is shipped - usually a couple business days, unless noted otherwise on your order. Freight transit time can vary anywhere from 1-14 days. Please login to your account at www.usaindustrialsupply.com to view your tracking information which will be updated as soon as the order is picked up.
When the freight carrier arrives in your area they will contact you by phone to setup a delivery time.
It's HIGHLY recommended you inspect your item(s) at the time of delivery before signing off on anything.
Charges for Incorrect Addresses and Undeliverable Orders
All orders that cannot be delivered and are returned to USA Industrial Supply for any reason will incur a 10% restocking fee.
Please note that these Terms and Conditions, aka Store Policy, are subject to change without notice and must be agreed to at checkout on our website.
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